artificial intelligence

  • 1296

    ROBOTIC PROCESS AUTOMATION: The silver bullet for operations or another red herring?

    Investment banks are currently in the eye of a "perfect storm." The financial crisis has prompted regulators to re-evaluate the entire industry, and as a result, firms now face the conflicting pressures of shrinking margins and managing ever-increasing compliance requirements. Recognizing that existing operational models cannot be sustained, organizations are exploring new ways to innovate, most notably through robotic process automation (RPA). But is RPA worth the hype? Is it the ultimate solution for enhancing control and reducing costs within operations? Or is it just another quick fix that wonít work over the long term? Nick Fry and Lukasz Hassa [...]
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    ARTIFICIAL INTELLIGENCE: how it’s transforming financial services today

    As customers and employees demand better and faster ways to engage, organizations are turning to digital technology to help them transform, remain competitive and grow. For many firms, this means improving how they interact with—and meet—customer needs. In fact, customer experience represents the single best opportunity financial services firms have to deliver on their priorities, according to a survey by Econsultancy. What’s more, 45 percent of respondents indicated that making the customer experience as personalized and relevant as possible is their key focus. CEOs around the world are not asking if digital disruption will occur, but instead, what it means [...]