Investment banks are currently in the eye of a "perfect storm." The financial crisis has prompted regulators to re-evaluate the entire industry, and as a result, firms now face the conflicting pressures of shrinking margins and managing ever-increasing compliance requirements. Recognizing that existing operational models cannot be sustained, organizations are exploring new ways to innovate, most notably through robotic process automation (RPA). But is RPA worth the hype? Is it the ultimate solution for enhancing control and reducing costs within operations? Or is it just another quick fix that wonít work over the long term? Nick Fry and Lukasz Hassa [...]
